These FREE sessions are run free of charge for Chamber members, and are delivered exclusively by Chamber members to help you to tap into the vast amount of knowledge and insight that Chamber members can share.

Samantha Haydon - Shukers Limited
The value of Customer Service from the showroom floor.

Samantha Haydon is responsible for all Shukers training including sales, customer service and induction. She will use this workshop to explore Customer service training amd how it should be used to unlock your potential and that of your team. Customer experience and excellent customer service is at the heart of what Shukers aim to deliver and has become imperative to maintaining high levels of performance in their business. Regular customer service training enhances behaviours and promotes thoughtful assessment of how individuals can become effective and feel valued in their roles.This introduction taster to Customer Service training demonstrates how Shukers encourage self-awareness and improved interpersonal skills in a fun, non-judgemental way. Shukers Group has four busy vehicle dealerships in Telford, Ludlow & Shrewbury representing brands including Land Rover, Subaru, Isuzu and SsangYong.

Venue: Black Country Chamber Of Commerce, Creative Industries Centre, Wolverhampton Science Park, Wolverhampton, WV10 9TG

FREE of charge for chamber members £20 + VAT for non members

You can register to attend here