Fresh Perspectives: The changing face of customer loyalty
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16/02/2017
Re-examining the customer experience
The customer experience landscape is rapidly changing and with increasing customer expectations it is vital to be proactive rather than reactive.
On 16 February, Aston Business Business School are inviting you to attend this event which aims to examine the changing loyalty landscape and question some embedded assumptions about loyalty. In addition, with the increasing emphasis on understanding customer emotions, they will consider the best way to think about customer emotions and measuring them.
Book your free place here.
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